Anakari Guzman

G2 Secure Staff Aug 2023 - Nov 2024 • Supervised a team of cleaning crew members, ensuring efficient and high-quality service delivery • Trained new crew members on proper cleaning techniques, safety protocols, and company policies • Managed time efficiently to complete all assigned tasks within designated deadlines • Utilized specialized equipment such as carpet cleaners, floor polishers, and pressure washers for deep cleaning projects

Commodity Forwarders Inc Feb 2020 - Nov 2024 • Developed and implemented standard operating procedures for dispatch operations, resulting in improved efficiency and reduced response times • Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability • Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services • Maintained accurate records of all dispatched calls, including details such as time stamps, locations, and customer information • Provided guidance and support to dispatchers during high-pressure situations or emergencies • Served as the main point of contact for customers regarding inquiries, complaints, or requests for updates on service status • Led weekly meetings with the dispatcher team to discuss challenges faced during previous shifts and brainstorm solutions • Operated a commercial truck to transport goods and materials to designated locations • Delivered goods in a timely manner, meeting or exceeding customer expectations for on-time delivery