Desiree Clem
About me
Desiree Clem
Riverside, CA 92503
prettymedcxoxo@gmail.com
+1 951 617 9025
Professional Summary
As a customer service specialist your potential to grow and thrive is at your fingertips. To truly be successful in any position, you need to be thoughtful and passionate about your work. In this role, you are the face of the Company.
Authorized to work in the US for any company
Work Experience
Checker/Cashier
Vons-Corona, CA
2015 to 2017
Provides superior customer service, accurately processes all front end transactions in full compliancewith all company policies and procedures including but not limited to age restricted sales, anti-money laundering, gift card activation and coupons.
Replenishment
Toys ‘R’ Us-Corona, CA
2015 to 2017
Replenish a shelf, bin or pegged area with stock and transporting merchandise by hand piling. The physical removal of goods from a truck and putting empty pallets, security cages, and transfers back on the truck. Requires the use of variousmaterial-handling equipment.Re-merchandise any selling space, to regroup items, or to make space for new merchandise. To read both written and numerical verbiage, comprehend spatial relationships, and have the ability to set merchandise according to the layout.Take empty cardboard cases from the sales floor to the baling machine.Safe operation of a blade-type instrument designed for opening cased merchandise, as well as returning the blade to its non- operational position when not in use.Returning merchandise to its proper location on the sales floor as designated by aisle layouts. This requires knowledge of sales floor locations and proper merchandising techniques, and can be accomplished either by hand or pushing a sales cart.Manually placing price shelf labels on lip below merchandise or on scanner peg hooks.Moving merchandise to and from the perimeter and gondola overstock areas and requires climbing a ladder up to 12 feet.
Dental Assistant/Receptionist
Mission Grove Dentistry-Riverside, CA
2012 to 2012
Assisted in activities related to the front and back office. Front office duties included greeting customers,customer administration, answering phones, appointment processing, customer service, and chart maintenance. Back office duties included room & customer preparation, records administration, andequipment sterilization.Responsible for insurance verification, eligibility requirements and balance collection at time of service. Prepared setup trays and assisted dentist in procedures by supporting instruments, equipment and by keeping the patients mouth dry & clear by using suction.Responsible for making casts of teeth and mouth from impressions, cleaning & polishing removable appliances,and making temporary crowns.
Dental Assistant
Highland Dental Practice-Highland,
2011-2012
Back office duties included room & customer preparation, records administration, and equipment sterilization. Prepared setup trays and assisted dentist in procedures by supporting instruments, equipment and by keeping the patients mouth dry & clear by using suction.
Customer Service Specialist
INNOVATIVE DELIVERY SYSTEMS-Chino, CA
2010 to 2011
Implemented best practices of the order management activities including order creation, & inventory control. Led the Company in order $’s scheduled for 3 consecutive months, consistently beating goal by over 9.2%. Helped launch new Voice-Of-Customer tracking process, generating cumulative savings of $100K and reduced customer service issues by 4.7%
Server/Waiter
Applebee’s-Highland, CA
2008 to 2009
Delivers food and drinks to guests using Applebee’s team delivery system. Greet guests, answers questions, makes suggestions regarding food, drinks, and service. Interacts verbally with all guests creating a friendly and upbeat atmosphere.
Front Desk Receptionist
California Exteriors-San Bernardino, CA
2005 to 2006
I greeted visitors, handle incoming and outgoing correspondence, maintain files and records, perform data entry, maintain office calendars and schedules, keep the office clean, safe and organized and keep office supply inventory fully stocked.
Education
Certificate in Vocational nursing
Concorde Career College-San Bernardino – San Bernardino, CA
2011 to 2014
Certificate in Dental Assisting
Concorde Career College-San Bernardino – San Bernardino, CA
2008 to 2009
High school diploma
Centennial High School – Corona, CA
2000 to 2004