George Clay
Director of Operations
About me
Dedicated Operations Manager with 32 years of experience in leadership, customer service, and operations management. Proficient in managing teams, creating employee schedules, and ensuring all tasks and duties are fulfilled. Skilled in sales, payroll processes, and dispatch systems. Possess certifications in law enforcement, first aid, and CPR. Proficient in Microsoft Office and QuickBooks. Experienced in recruiting, training, and mentoring.
Work Experience
Programming Staff Volunteer
San Diego Comic-Con International
Jul 2014
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Present
Volunteer annually for one week each at Wondercon (March) and San Diego Comic-Con (July) to supervise panels and panel rooms. Includes interacting with attendees, guests, and panelists. Provide directions as to panel guidelines, keep count of attendees, provide water and assistance with AV equipment (under the direction of the AV tech), and begin and end panels on time.
Owner and Operator
Metropolitan Public Safety
Feb 2002
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Present
Tasked with setting up all procedures, dispatch systems (including purchasing CAD and radio equipment), payroll and HR processes, and schedules. Responsible for attracting, hiring, retaining, disciplining, training, paying, and terminating employees. Create employee schedules and provide solutions for around-the-clock staffing. Ensure all tasks and duties are fulfilled by the security staff. Worked armed in the field before moving to Montana, and currently supervise/work in dispatch. Write reports for use in criminal cases, and review reports from all personnel before their submission. Sales are a primary duty, including client meetings (currently via Zoom). Handle all officer-involved complaints and any investigations. Responsible for all training, except firearms and batons, and personal protection contracts.
Correctional Officer
CoreCivic
May 2023
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Aug 2024
Performs routine duties in accordance with established policies, regulations, and procedures to maintain order and provide for the security, care, and direct supervision of inmates/residents in housing units, at meals, during recreation, on work assignments, and during all other phases of activity in a correctional facility. May employ weapons or force to maintain discipline and order. Responsible for maintaining order and security of inmates in the prison. Able to work any shift, as you may be assigned to various posts including, but not limited to, armory/key control, housing units, kitchen, medical, visitation, etc.
Relief District Manager
San Diego Union-Tribune
Nov 1998
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Jul 2004
Assist with the running of Districts including responsibility for contracting with 100+/- Independent Contractors at a time; assist with annual budgeting; day-to-day District operations; assisted with the circulation of 33,000+/- newspapers daily; resolved customer service issues daily. Opened, and was responsible for warehouse duties as well as Division logistics. Responsible for Customer Service Issues, ABC Audits, and Third-Party Sales to acquire new subscribers. Assigned as a trainer and rollout team member for new software for the company.
Education
Certificate, Police Academy
Grossmont College
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In-Progress, Criminal Justice
San Diego Community College
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