Gilbert Hernandez
About me
Customer-service oriented with over 25 years of experience in a leadership role. Outstanding interpersonal communication skills with extensive knowledge of motivational tactics and high standards of staff performance. Fine dining etiquette, over seeing private events and committed to delivering Excellent Service, Going Above and Beyond and Always Providing a Genuine, Service with a Smile.
Work Experience
General Manager
Burger King
Jan 2024
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Sep 2024
• accountable for keeping accurate Financial records related to payroll cash drawers and receipts productivity, supply cost, security of our funds and operating expenses
• strong leadership ability and decision making skills
• conduct daily labor analysis to achieve Target labor percentages
• responsible for the hiring, mentoring and ongoing training and termination of all staff
• ensure customer satisfaction is the highest priority for all employees
General Manager
Little Caesars
Apr 2020
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Dec 2022
• In charge if all aspects of running the business. Meeting labor goals, check % avg. and sales goals. Scheduling , ordering , inventory.
• maintain an environment of open communication, positive attitudes and trust-based relationships with all personnel
• grow profitability and all facets of the restaurant operation with an emphasis on customer service and employee satisfaction