Mariah Jones
About me
Hardworking and detail-oriented customer service representative with 4 years of experience in retail and call center environments. Proficient in conflict management, customer service, and data entry.
Work Experience
Dispatch
Green Valley Security
Nov 2019
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Oct 2020
· Answering calls for emergencies and non emergency assistance.Handling emergency and non emergency alarms.Dispatching guard service, law enforcement, fire department or rescue units, when necessary.Provide video monitoring services for alarm verification and dispatch And pay exceptional attention to detail • Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services • Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability • Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups • Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes • Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times