TaNyria Henix
Allied Universal Security Officer supervisor
About me
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
- Supervised a team of XX security officers, ensuring adherence to company policies and procedures
- Conducted regular inspections of assigned areas to identify potential security risks and implement corrective measures
- Maintained accurate records of incidents, investigations, and daily activities, ensuring compliance with legal requirements
- Responded promptly to emergency situations such as alarms or disturbances, effectively coordinating appropriate response actions
- Performed regular audits on access control systems to ensure proper functionality and prevent unauthorized entry
- Provided guidance and support to security officers during challenging situations or conflicts with individuals or groups
- Implemented proactive measures to deter theft, vandalism, or other criminal activities within the assigned premises
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or breaches in security protocols
- Participated in regular meetings with management to provide updates on security operations and discuss improvement strategies
- Ensured compliance with all relevant laws, regulations, codes of practice related to security operations
- Ensured compliance with company policies regarding confidentiality and data protection
Work Experience
Healthcare Customer Service Representative
Sutter Health
Oct 2023
-
Present
• communicates with patients and staff using multiple advanced communication tools, including phone calls, online chats, emails, faxes or mail.
• Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills.
• Utilizes established Practice guidelines to ensure patients issues are addressed in a timely manner and when necessary, transfers the call to the appropriate person at the Practice for additional consultation
• Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment.
• Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Logician, EWS, SDK and others.
• Sends detailed confirmation to the patient detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions as well as instructions for any required labs or imaging.
• The conclusion of the pre-visit prep process is the production of a “traveler” document that will accompany the patient during their visit with the physician. The traveler will summarize the information collected during the pre-visit process, along with all information from the patient record, to help guide the physician in their care planning activities.
• Follows up with the Patient after a visit to confirm understanding and compliance with the care plan developed by the Physician (care plan management). Assists patient with completing authorizations, managing and coordinating referrals and assisting with prescription refills.
• Processes referral and works with insurance companies to initiate and follow-through on all required prior authorizations for care.
• Identifies opportunities to improve the work processes and environment, and changes in Practice protocols; remains current on new developments in health care.
• Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
Warehouse Worker
UPS
Nov 2024
-
Jan 2025
package handler, loads and unloads packages from UPS vehicles, and ensures they are delivered to the correct destination.
• Load and unload packages from UPS vehicles
• Sort packages by route and delivery order
• Use scanners and handheld printers to prepare packages for delivery
• Ensure packages are not damaged
• Communicate with other staff to complete tasks
• Follow company policies and guidelines
• Work in a fast-paced environment
• lift heavy objects, up to 70 lbs
• use conveyor belts and large machinery
• Ability to read and memorize postal codes
• Ability to work flexible hours, including night shifts
• Good communication skills
• Attention to detail
• Organizational skills
• Team player
Allied Universal Security Officer supervisor
Allied Universal
Feb 2024
-
Nov 2024
• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Supervised a team of XX security officers, ensuring adherence to company policies and procedures
• Conducted regular inspections of assigned areas to identify potential security risks and implement corrective measures
• Maintained accurate records of incidents, investigations, and daily activities, ensuring compliance with legal requirements
• Responded promptly to emergency situations such as alarms or disturbances, effectively coordinating appropriate response actions
• Performed regular audits on access control systems to ensure proper functionality and prevent unauthorized entry
• Provided guidance and support to security officers during challenging situations or conflicts with individuals or groups
• Implemented proactive measures to deter theft, vandalism, or other criminal activities within the assigned premises
• Monitored surveillance cameras and alarm systems to detect any suspicious activity or breaches in security protocols
• Participated in regular meetings with management to provide updates on security operations and discuss improvement strategies
• Ensured compliance with all relevant laws, regulations, codes of practice related to security operations
• Ensured compliance with company policies regarding confidentiality and data protection
Technical Support Specialist
Concentrix
Aug 2021
-
Aug 2023
The Advisor II Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
• Technical Tier 2 Support Advisor responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products.
• Data Entry: Accurately and efficiently input data from a variety of sources into our database or information systems.
• Data Organization: Organize and classify data to ensure it is easily accessible and retrievable when needed.
• Quality Control: Perform regular data quality checks to identify and correct errors or inconsistencies in the data.
• Confidentiality: Handle sensitive and confidential information with the utmost discretion and security.
• Reporting: Generate and provide reports on data entry activities, identifying any issues or trends that need attention.
• Handle customers via inbound calls, outbound calls, or through the internet
• Maintains a high level of accuracy in all duties performed.
• Experience in delivering exceptional customer service
• Excellent organizational, interpersonal, written and verbal communication skills
• Assist customers using a call flow guide to answer questions and solve problems
• Track, document, and retrieve information in databases
• Invest in our customers’ success by offering additional products and/or services
• strong attention to detail and problem-solving skills with a high level of accuracy
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• High level of computer navigational skills with experience using shortcut keys
• Resolve technical issues related to hardware, software, and client products
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology is preferred.
• Adapt to and positively influence change by accepting feedback with a growth mindset to continuously improve.
• Follow processes and work independently to meet or exceed Key Performance Indicators
• Ability to effectively excel in a virtual work environment through active participation in team meetings Supervisor 1X! or check-ins,
• Integrity and personal accountability for job performance and expectations
Corrections Sergeant
David Wade Correctional Center
Jul 2016
-
Oct 2017
• Maintain security and a safe environment
• Observe and participate in supervision, control and custody of offenders
• Prepare inmate activity reports
• Enforce policy rules
• Maintained security and order within the correctional facility, ensuring the safety of staff and inmates
• Conducted regular inspections of cells, common areas, and inmate activities to prevent contraband possession and maintain a secure environment
• Supervised inmate movement during daily routines such as meals, recreation time, and visitation hours
• Enforced rules and regulations consistently while treating all inmates with fairness and respect
• Responded promptly to emergencies or incidents within the facility, taking appropriate action to de-escalate situations or request backup when necessary
• Documented all incidents, observations, and interactions in detailed reports for administrative purposes
• Participated in ongoing training programs to enhance knowledge of corrections policies, procedures, crisis intervention techniques, and self-defense tactics
• Collaborated with fellow officers to develop strategies for managing difficult or high-risk individuals within the facility
• Implemented effective communication skills to diffuse conflicts among inmates through mediation techniques when possible
• Ensured compliance with health standards by conducting regular inspections of sanitation practices throughout the facility
• Developed positive relationships with inmates through consistent communication fostering trust between staff members
• Demonstrated proficiency in emergency response procedures, including CPR and first aid techniques
• Collaborated with other correctional staff to develop and implement security protocols for the facility
• Maintained confidentiality regarding sensitive information related to inmates' personal records or ongoing investigations
• Provided guidance and support to newly hired officers during their training period
Edge Oilfield Services Operations Admin Support
Jan 2015
-
Oct 2015
• Answering phones, filing, invoicing, updating invoice summary log,
• Processing and maintaining new hire paperwork, Scheduling new-hire/re-hire training, training rosters
• Processes purchase orders, Set up New Vendors
• ADP/Navigating through system/Researching HR information
• Assists with payroll functions such as employee bonus, submitting payroll, employee Per Diem
• Researches and troubleshoots issues. Interacts with vendors, customers, and field personnel
• Creating spreadsheets in excel(Edge Invoice Summary Log, Man Hours, Sparks Tracking Log)
Republic Services Administrative Assistant
Fuel Usage Log, Department of Environmental UIC Log
Oct 2013
-
May 2014
• Answering multi-line phones
• Filing invoices and daily paperwork
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
• General clerical duties including photocopying, faxing, mailing, and filing documents
• Creating files for new special waste stream
• Creating Spreadsheets in Excel(Fuel Usage Log, Department of Environmental UIC Log, Temporary Labor hours log