Terence Etienne
Armed Guard
About me
Detail-oriented and organized professional offering comprehensive background in warehouse operations, including material handler, inventory control, forklift operator and quality control. Committed to improving processes which reduce cost, enhance service, and increase performance. Seeking career advancement opportunities to grow with new company.
Work Experience
Tier 5 Security Officer
Strategic Security Corp.
May 2024
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Present
• Welcome customers, guests, shoppers, victims, customers, associates, tenants in a warm, gracious manner inviting them into the location.
• Engage by being proactive, examples below.
• Proactively scan for potential threats stemming from criminal activity or life safety issues.
• Proactively seek out and develop rapport with customers by assessing what is important to them and addressing it
• Proactively stay current with the latest information as it pertain to your site and area that may include but not limited to: crime trends, terrorist threats, area shops, restaurants and attractions, including brand profiles, merchandise collections, promotions and current news.
• Watch for irregular or unusual conditions that may create security concerns or safety hazards
• Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
• Identify and warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles
• Permit authorized persons to enter property and monitors entrances and exits. May be required to utilize hand held wands or walk through magnetometers.
• Prevent individuals from theft of company property
• Investigate and prepares reports on accidents, incidents, and suspicious activities; maintain written logs as required by the post
• Liaison with local law enforcement
• Share that information with customers or any of above when interactions with them require it
• Guide customers to their destinations or available open lines or other key points of interest
• Anticipate and answer customer inquiries. Know you job and local area
• Facilitate various guest services, including transportation and area attraction inquiries.
• Troubleshoot customer issues, concerns, or complaints; relay pertinent information to management
• Ensure job site area with your area of control is clean and professional at all times.
• Assist with basic first aid
• Make emergency notifications.
• Perform security patrols of designated areas on foot or in vehicle